Ordering Policy

Unconditional 100% Satisfaction

We expect our customers to be 100% satisfied with the products we sell and the service we provide. If you are NOT 100% satisfied with your purchase within 30 days of receiving it, we’ll provide you with store credit. We always do right by our customers. In the unlikely event that we’ve made an error with your order or an item is damaged or spoiled and you cannot consume it, please see our Returns Policy for instructions.

Order Totals are Estimated

We're like an online butcher, and we charge you for the exact weight of meat you order. That means that your final total may be a little more or less than your order's initial estimated total. Once finalized, your total will be charged to your credit card on file and your receipt will be emailed.

Out of Stock Items

Inventory errors happen from time to time. If an item becomes unavailable, your final total as well as any applicable delivery fees will be adjusted. You will see a note about any order changes on your final order email.

Notification of Delivery

In the rare case that we're running late or the schedule changes (weather, accidents, holidays, etc), we will let you know. We'll send you an email. If your order is shipped, you'll get a tracking number via email to guide you.

You are Responsible for Receiving Your Delivery.

If getting a delivery, it is your responsibility to unpack your order the same day you receive it. If your products are missing, it's on us. If you do not unpack during the appropriate time, the farm cannot be responsible for spoiled items.

Payment Required Before Pickup/Delivery

We accept all major credit/debit cards, and you must have a card on file. At the time of placing your first order you will be prompted to add a credit card to your account.

Once your order is packed, the final order total will be charged to your default card and your receipt will be emailed. We'll charge you for exactly what you receive, including the exact weight of items charged by the pound. This typically happens 2-4 days before you receive your order. Payment is required before you receive your order.

Card Declines

If your card is declined, you will receive an email. We expect that you will resolve the issue or communicate with us immediately. If you do not resolve the issue, your account will be deactivated and/or your subscription will be canceled until the issue is resolved.

Questions

You may have additional questions that can be answered in our Privacy Policy. If you have any questions regarding our Ordering Policies, please send us a note by using the form on our Contact page.